[2025-07-21 11:56:12] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":""}} 
[2025-07-21 11:56:12] local.INFO: [ms.][IssueCategoriesCommand]->execute() Attempting to get All issue Categories [IssueCategory] Model without parameters  
[2025-07-21 11:56:12] local.DEBUG: [ms.][IssueCategoriesCommand]->execute() IssueCategory query Data Returned:  [{"Illuminate\\Database\\Eloquent\\Collection":[{"name":"Αίτημα πρόσβασης σε εργαλεία Τηλε-εργασίας","selectable":true,"value":"1","children":[]},{"name":"Αναφορά Προβλήματος","selectable":false,"value":"2","children":[{"name":"Ηλ.Πρωτόκολλο","selectable":1,"value":"2_1"},{"name":"Ηλ.Πρόσβαση στο δίκτυο / Internet","selectable":1,"value":"2_2"},{"name":"Πρόσβαση WiFi","selectable":1,"value":"2_3"},{"name":"Σταθμός Εργασίας","selectable":1,"value":"2_4"},{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"2_5"}]},{"name":"Επιστροφή ΑΔΔΥ","selectable":false,"value":"3","children":[{"name":"Οριστική Φραγή","selectable":1,"value":"3_6"},{"name":"Email","selectable":1,"value":"3_7"}]},{"name":"Κεντρικός Κατάλογος Χρηστών","selectable":true,"value":"4","children":[]},{"name":"Ηλεκτρονικό Πρωτόκολλο Αίτημα","selectable":false,"value":"5","children":[{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"5_8"}]},{"name":"ΙΠΡΕΤΕΑ Emails","selectable":true,"value":"6","children":[]},{"name":"Νέα Ανάγκη","selectable":true,"value":"7","children":[]},{"name":"Υπηρεσίες","selectable":true,"value":"8","children":[]},{"name":"Αιτήματα resCom","selectable":false,"value":"9","children":[{"name":"Microsoft Teams","selectable":1,"value":"9_10"}]},{"name":"Υπηρεσία ΑΠΕΛΛΑ - Υπουργείο Παιδείας","selectable":true,"value":"10","children":[]},{"name":"Υπηρεσίες","selectable":false,"value":"11","children":[{"name":"Υπηρεσίες ΕΛΚΕ","selectable":1,"value":"11_9"}]},{"name":"Υπηρεσίες Τρίτων","selectable":true,"value":"12","children":[]},{"name":"Supplies","selectable":true,"value":"13","children":[]},{"name":"Γενικό Ερώτημα","selectable":true,"value":"14","children":[]}]}] 
[2025-07-21 11:57:03] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":"1","server_ip":"192.168.9.90","category_info":"5_8","title":"","description":"Please ignore, this is a test message from egov Team.

Παρακαλώ αγνοήστε! Egov Team testing...","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 11:57:03] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Issuing new ticket to egov HelpDesk... {"applicant_email":"a.nouts@iit.demokritos.gr"} 
[2025-07-21 11:57:03] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Adding record to Database  [EgovTicket()->storeObject()].  {"params":{"type":"1","server_ip":"192.168.9.90","category_info":"5_8","title":"","description":"Please ignore, this is a test message from egov Team.

Παρακαλώ αγνοήστε! Egov Team testing...","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 11:57:03] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket stored successfully in DB...  
[2025-07-21 11:57:03] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Initializing TicketService() to send the issue to helpdesk  
[2025-07-21 11:57:03] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() ->execute() Issuing ticket...  
[2025-07-21 11:57:03] local.DEBUG: [ms.support][TicketService]->issueTicket() HelpDesk Ticket object constructed. {"ticket_object":{"alert":true,"autorespond":true,"source":"API","name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","email":"a.nouts@iit.demokritos.gr","phone":"3127","subject":"Ηλεκτρονικό Πρωτόκολλο Αίτημα / Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","ip":"192.168.9.90","message":"data:text/html;charset=UTF-8, <b>Please ignore, this is a test message from egov Team.

Παρακαλώ αγνοήστε! Egov Team testing...</b>"}} 
[2025-07-21 11:57:03] local.DEBUG: [ms.support][TicketService]->issueTicket() API key that will be used:  {"api_key":null} 
[2025-07-21 11:57:03] local.DEBUG: [ms.support][TicketService]->issueTicket() End point to be hit:  {"end_point":"https://support.egov.demokritos.gr/api/tickets.json"} 
[2025-07-21 11:57:03] local.DEBUG: [ms.support][TicketService]->issueTicket() Request to be sent  {"request":{"Illuminate\\Http\\Client\\PendingRequest":[]}} 
[2025-07-21 11:57:03] local.DEBUG: [ms.support][TicketService]->issueTicket() POST as Json completed... {"help_desk_api_response":"Valid API key required"} 
[2025-07-21 11:57:03] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket issued successfully...  
[2025-07-21 12:12:13] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":""}} 
[2025-07-21 12:12:13] local.INFO: [ms.][IssueCategoriesCommand]->execute() Attempting to get All issue Categories [IssueCategory] Model without parameters  
[2025-07-21 12:12:13] local.DEBUG: [ms.][IssueCategoriesCommand]->execute() IssueCategory query Data Returned:  [{"Illuminate\\Database\\Eloquent\\Collection":[{"name":"Αίτημα πρόσβασης σε εργαλεία Τηλε-εργασίας","selectable":true,"value":"1","children":[]},{"name":"Αναφορά Προβλήματος","selectable":false,"value":"2","children":[{"name":"Ηλ.Πρωτόκολλο","selectable":1,"value":"2_1"},{"name":"Ηλ.Πρόσβαση στο δίκτυο / Internet","selectable":1,"value":"2_2"},{"name":"Πρόσβαση WiFi","selectable":1,"value":"2_3"},{"name":"Σταθμός Εργασίας","selectable":1,"value":"2_4"},{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"2_5"}]},{"name":"Επιστροφή ΑΔΔΥ","selectable":false,"value":"3","children":[{"name":"Οριστική Φραγή","selectable":1,"value":"3_6"},{"name":"Email","selectable":1,"value":"3_7"}]},{"name":"Κεντρικός Κατάλογος Χρηστών","selectable":true,"value":"4","children":[]},{"name":"Ηλεκτρονικό Πρωτόκολλο Αίτημα","selectable":false,"value":"5","children":[{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"5_8"}]},{"name":"ΙΠΡΕΤΕΑ Emails","selectable":true,"value":"6","children":[]},{"name":"Νέα Ανάγκη","selectable":true,"value":"7","children":[]},{"name":"Υπηρεσίες","selectable":true,"value":"8","children":[]},{"name":"Αιτήματα resCom","selectable":false,"value":"9","children":[{"name":"Microsoft Teams","selectable":1,"value":"9_10"}]},{"name":"Υπηρεσία ΑΠΕΛΛΑ - Υπουργείο Παιδείας","selectable":true,"value":"10","children":[]},{"name":"Υπηρεσίες","selectable":false,"value":"11","children":[{"name":"Υπηρεσίες ΕΛΚΕ","selectable":1,"value":"11_9"}]},{"name":"Υπηρεσίες Τρίτων","selectable":true,"value":"12","children":[]},{"name":"Supplies","selectable":true,"value":"13","children":[]},{"name":"Γενικό Ερώτημα","selectable":true,"value":"14","children":[]}]}] 
[2025-07-21 12:12:32] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":"1","server_ip":"192.168.9.90","category_info":"2_3","title":"","description":"Test from egov please ignore","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 12:12:32] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Issuing new ticket to egov HelpDesk... {"applicant_email":"a.nouts@iit.demokritos.gr"} 
[2025-07-21 12:12:32] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Adding record to Database  [EgovTicket()->storeObject()].  {"params":{"type":"1","server_ip":"192.168.9.90","category_info":"2_3","title":"","description":"Test from egov please ignore","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 12:12:32] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket stored successfully in DB...  
[2025-07-21 12:12:32] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Initializing TicketService() to send the issue to helpdesk  
[2025-07-21 12:12:32] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() ->execute() Issuing ticket...  
[2025-07-21 12:12:32] local.DEBUG: [ms.support][TicketService]->issueTicket() HelpDesk Ticket object constructed. {"ticket_object":{"alert":true,"autorespond":true,"source":"API","name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","email":"a.nouts@iit.demokritos.gr","phone":"3127","subject":"Αναφορά Προβλήματος / Πρόσβαση WiFi","ip":"192.168.9.90","message":"data:text/html;charset=UTF-8, <b>Test from egov please ignore</b>"}} 
[2025-07-21 12:12:32] local.DEBUG: [ms.support][TicketService]->issueTicket() API key that will be used:  {"api_key":"031F439A0E1D0F4CD241F2B4D26B7A1D"} 
[2025-07-21 12:12:32] local.DEBUG: [ms.support][TicketService]->issueTicket() End point to be hit:  {"end_point":"https://support.egov.demokritos.gr/api/tickets.json"} 
[2025-07-21 12:12:32] local.DEBUG: [ms.support][TicketService]->issueTicket() Request to be sent  {"request":{"Illuminate\\Http\\Client\\PendingRequest":[]}} 
[2025-07-21 12:12:32] local.DEBUG: [ms.support][TicketService]->issueTicket() POST as Json completed... {"help_desk_api_response":"Valid API key required"} 
[2025-07-21 12:12:32] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket issued successfully...  
[2025-07-21 12:30:25] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":""}} 
[2025-07-21 12:30:25] local.INFO: [ms.][IssueCategoriesCommand]->execute() Attempting to get All issue Categories [IssueCategory] Model without parameters  
[2025-07-21 12:30:25] local.DEBUG: [ms.][IssueCategoriesCommand]->execute() IssueCategory query Data Returned:  [{"Illuminate\\Database\\Eloquent\\Collection":[{"name":"Αίτημα πρόσβασης σε εργαλεία Τηλε-εργασίας","selectable":true,"value":"1","children":[]},{"name":"Αναφορά Προβλήματος","selectable":false,"value":"2","children":[{"name":"Ηλ.Πρωτόκολλο","selectable":1,"value":"2_1"},{"name":"Ηλ.Πρόσβαση στο δίκτυο / Internet","selectable":1,"value":"2_2"},{"name":"Πρόσβαση WiFi","selectable":1,"value":"2_3"},{"name":"Σταθμός Εργασίας","selectable":1,"value":"2_4"},{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"2_5"}]},{"name":"Επιστροφή ΑΔΔΥ","selectable":false,"value":"3","children":[{"name":"Οριστική Φραγή","selectable":1,"value":"3_6"},{"name":"Email","selectable":1,"value":"3_7"}]},{"name":"Κεντρικός Κατάλογος Χρηστών","selectable":true,"value":"4","children":[]},{"name":"Ηλεκτρονικό Πρωτόκολλο Αίτημα","selectable":false,"value":"5","children":[{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"5_8"}]},{"name":"ΙΠΡΕΤΕΑ Emails","selectable":true,"value":"6","children":[]},{"name":"Νέα Ανάγκη","selectable":true,"value":"7","children":[]},{"name":"Υπηρεσίες","selectable":true,"value":"8","children":[]},{"name":"Αιτήματα resCom","selectable":false,"value":"9","children":[{"name":"Microsoft Teams","selectable":1,"value":"9_10"}]},{"name":"Υπηρεσία ΑΠΕΛΛΑ - Υπουργείο Παιδείας","selectable":true,"value":"10","children":[]},{"name":"Υπηρεσίες","selectable":false,"value":"11","children":[{"name":"Υπηρεσίες ΕΛΚΕ","selectable":1,"value":"11_9"}]},{"name":"Υπηρεσίες Τρίτων","selectable":true,"value":"12","children":[]},{"name":"Supplies","selectable":true,"value":"13","children":[]},{"name":"Γενικό Ερώτημα","selectable":true,"value":"14","children":[]}]}] 
[2025-07-21 12:30:42] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":"1","server_ip":"192.168.9.90","category_info":"2_4","title":"","description":"Dokimi apo Egov please ignore!","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 12:30:42] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Issuing new ticket to egov HelpDesk... {"applicant_email":"a.nouts@iit.demokritos.gr"} 
[2025-07-21 12:30:42] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Adding record to Database  [EgovTicket()->storeObject()].  {"params":{"type":"1","server_ip":"192.168.9.90","category_info":"2_4","title":"","description":"Dokimi apo Egov please ignore!","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 12:30:42] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket stored successfully in DB...  
[2025-07-21 12:30:42] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Initializing TicketService() to send the issue to helpdesk  
[2025-07-21 12:30:42] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() ->execute() Issuing ticket...  
[2025-07-21 12:30:42] local.DEBUG: [ms.support][TicketService]->issueTicket() HelpDesk Ticket object constructed. {"ticket_object":{"alert":true,"autorespond":true,"source":"API","name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","email":"a.nouts@iit.demokritos.gr","phone":"3127","subject":"Αναφορά Προβλήματος / Σταθμός Εργασίας","ip":"192.168.9.90","message":"data:text/html;charset=UTF-8, <b>Dokimi apo Egov please ignore!</b>"}} 
[2025-07-21 12:30:42] local.DEBUG: [ms.support][TicketService]->issueTicket() API key that will be used:  {"api_key":"E42D239B942AA2C01EA720BC03BD834B"} 
[2025-07-21 12:30:42] local.DEBUG: [ms.support][TicketService]->issueTicket() End point to be hit:  {"end_point":"https://support.egov.demokritos.gr/api/tickets.json"} 
[2025-07-21 12:30:42] local.DEBUG: [ms.support][TicketService]->issueTicket() Request to be sent  {"request":{"Illuminate\\Http\\Client\\PendingRequest":[]}} 
[2025-07-21 12:30:43] local.DEBUG: [ms.support][TicketService]->issueTicket() POST as Json completed... {"help_desk_api_response":"011854"} 
[2025-07-21 12:30:43] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket issued successfully...  
[2025-07-21 13:01:05] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":""}} 
[2025-07-21 13:01:05] local.INFO: [ms.][IssueCategoriesCommand]->execute() Attempting to get All issue Categories [IssueCategory] Model without parameters  
[2025-07-21 13:01:05] local.DEBUG: [ms.][IssueCategoriesCommand]->execute() IssueCategory query Data Returned:  [{"Illuminate\\Database\\Eloquent\\Collection":[{"name":"Αίτημα πρόσβασης σε εργαλεία Τηλε-εργασίας","selectable":true,"value":"1","children":[]},{"name":"Αναφορά Προβλήματος","selectable":false,"value":"2","children":[{"name":"Ηλ.Πρωτόκολλο","selectable":1,"value":"2_1"},{"name":"Ηλ.Πρόσβαση στο δίκτυο / Internet","selectable":1,"value":"2_2"},{"name":"Πρόσβαση WiFi","selectable":1,"value":"2_3"},{"name":"Σταθμός Εργασίας","selectable":1,"value":"2_4"},{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"2_5"}]},{"name":"Επιστροφή ΑΔΔΥ","selectable":false,"value":"3","children":[{"name":"Οριστική Φραγή","selectable":1,"value":"3_6"},{"name":"Email","selectable":1,"value":"3_7"}]},{"name":"Κεντρικός Κατάλογος Χρηστών","selectable":true,"value":"4","children":[]},{"name":"Ηλεκτρονικό Πρωτόκολλο Αίτημα","selectable":false,"value":"5","children":[{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"5_8"}]},{"name":"ΙΠΡΕΤΕΑ Emails","selectable":true,"value":"6","children":[]},{"name":"Νέα Ανάγκη","selectable":true,"value":"7","children":[]},{"name":"Υπηρεσίες","selectable":true,"value":"8","children":[]},{"name":"Αιτήματα resCom","selectable":false,"value":"9","children":[{"name":"Microsoft Teams","selectable":1,"value":"9_10"}]},{"name":"Υπηρεσία ΑΠΕΛΛΑ - Υπουργείο Παιδείας","selectable":true,"value":"10","children":[]},{"name":"Υπηρεσίες","selectable":false,"value":"11","children":[{"name":"Υπηρεσίες ΕΛΚΕ","selectable":1,"value":"11_9"}]},{"name":"Υπηρεσίες Τρίτων","selectable":true,"value":"12","children":[]},{"name":"Supplies","selectable":true,"value":"13","children":[]},{"name":"Γενικό Ερώτημα","selectable":true,"value":"14","children":[]}]}] 
[2025-07-21 13:01:51] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":"1","server_ip":"192.168.9.90","category_info":"11_9","title":"","description":"Akoma mia dokimi apo egov, sorry! Please ignore!

There are more tests to come, please be patient!","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 13:01:51] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Issuing new ticket to egov HelpDesk... {"applicant_email":"a.nouts@iit.demokritos.gr"} 
[2025-07-21 13:01:51] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() Adding record to Database  [EgovTicket()->storeObject()].  {"params":{"type":"1","server_ip":"192.168.9.90","category_info":"11_9","title":"","description":"Akoma mia dokimi apo egov, sorry! Please ignore!

There are more tests to come, please be patient!","applicant_email":"a.nouts@iit.demokritos.gr","applicant_phone":"3127","applicant_name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","url":"http://panel.egov.demokritos-dev.eu/users59/edit"}} 
[2025-07-21 13:01:51] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket stored successfully in DB...  
[2025-07-21 13:01:51] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Initializing TicketService() to send the issue to helpdesk  
[2025-07-21 13:01:51] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() ->execute() Issuing ticket...  
[2025-07-21 13:01:51] local.DEBUG: [ms.support][TicketService]->issueTicket() HelpDesk Ticket object constructed. {"ticket_object":{"alert":true,"autorespond":true,"source":"API","name":"ΝΟΥΤΣΟΠΟΥΛΟΣ ΑΝΔΡΕΑΣ","email":"a.nouts@iit.demokritos.gr","phone":"3127","subject":"Υπηρεσίες / Υπηρεσίες ΕΛΚΕ","ip":"192.168.9.90","message":"data:text/html;charset=UTF-8, <b>Akoma mia dokimi apo egov, sorry! Please ignore!

There are more tests to come, please be patient!</b>"}} 
[2025-07-21 13:01:51] local.DEBUG: [ms.support][TicketService]->issueTicket() API key that will be used:  {"api_key":"E42D239B942AA2C01EA720BC03BD834B"} 
[2025-07-21 13:01:51] local.DEBUG: [ms.support][TicketService]->issueTicket() End point to be hit:  {"end_point":"https://support.egov.demokritos.gr/api/tickets.json"} 
[2025-07-21 13:01:51] local.DEBUG: [ms.support][TicketService]->issueTicket() Request to be sent  {"request":{"Illuminate\\Http\\Client\\PendingRequest":[]}} 
[2025-07-21 13:01:51] local.DEBUG: [ms.support][TicketService]->issueTicket() POST as Json completed... {"help_desk_api_response":"011856"} 
[2025-07-21 13:01:51] local.DEBUG: [ms.][EgovSupportTicketCommand]->execute() execute() Ticket issued successfully...  
[2025-07-21 13:53:26] local.DEBUG: [ms.][RabbitMQMessageInterpreter]->loadMessageInfo() Command query:  {"cmd_query":{"type":""}} 
[2025-07-21 13:53:26] local.INFO: [ms.][IssueCategoriesCommand]->execute() Attempting to get All issue Categories [IssueCategory] Model without parameters  
[2025-07-21 13:53:26] local.DEBUG: [ms.][IssueCategoriesCommand]->execute() IssueCategory query Data Returned:  [{"Illuminate\\Database\\Eloquent\\Collection":[{"name":"Αίτημα πρόσβασης σε εργαλεία Τηλε-εργασίας","selectable":true,"value":"1","children":[]},{"name":"Αναφορά Προβλήματος","selectable":false,"value":"2","children":[{"name":"Ηλ.Πρωτόκολλο","selectable":1,"value":"2_1"},{"name":"Ηλ.Πρόσβαση στο δίκτυο / Internet","selectable":1,"value":"2_2"},{"name":"Πρόσβαση WiFi","selectable":1,"value":"2_3"},{"name":"Σταθμός Εργασίας","selectable":1,"value":"2_4"},{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"2_5"}]},{"name":"Επιστροφή ΑΔΔΥ","selectable":false,"value":"3","children":[{"name":"Οριστική Φραγή","selectable":1,"value":"3_6"},{"name":"Email","selectable":1,"value":"3_7"}]},{"name":"Κεντρικός Κατάλογος Χρηστών","selectable":true,"value":"4","children":[]},{"name":"Ηλεκτρονικό Πρωτόκολλο Αίτημα","selectable":false,"value":"5","children":[{"name":"Ψηφιακή Υπογραφή - Προσωπικά Πιστοποιητικά","selectable":1,"value":"5_8"}]},{"name":"ΙΠΡΕΤΕΑ Emails","selectable":true,"value":"6","children":[]},{"name":"Νέα Ανάγκη","selectable":true,"value":"7","children":[]},{"name":"Υπηρεσίες","selectable":true,"value":"8","children":[]},{"name":"Αιτήματα resCom","selectable":false,"value":"9","children":[{"name":"Microsoft Teams","selectable":1,"value":"9_10"}]},{"name":"Υπηρεσία ΑΠΕΛΛΑ - Υπουργείο Παιδείας","selectable":true,"value":"10","children":[]},{"name":"Υπηρεσίες","selectable":false,"value":"11","children":[{"name":"Υπηρεσίες ΕΛΚΕ","selectable":1,"value":"11_9"}]},{"name":"Υπηρεσίες Τρίτων","selectable":true,"value":"12","children":[]},{"name":"Supplies","selectable":true,"value":"13","children":[]},{"name":"Γενικό Ερώτημα","selectable":true,"value":"14","children":[]}]}]